This place fully deserves the moniker 'Moneykeepers' in more ways than one. Just had an awful experience on our first visit there a few days ago. I don't go to a casino often, but it was a holiday and I had saved my money for this 3 hr trip for some fun. After signing up for our players cards, I put a 20 dollar bill in the first machine I sat at..I pressed the spin button and nothing happened..I then noticed that the buttons were not lit up, which indicated that the machine wasn't working. I then pressed the cash out button..again, nothing happened. I called the attendant, who then came over..I explained what happened...he took notes, opened the machine and examined it. He noted the time I had sat down and indicated that I did indeed put a 20 into the machine...he then told me that another customer had also put a 20 into the machine and their was no way he could be sure that it was mine! Then the attendent tried to tell me that I had most likely taken the money OUT after I put it in per surveillance video...this was absolutely NOT true because of how I put my money in...I was practically in tears, but he didn't seem empathetic in the least that I had just seen 20 dollars literally disappear and his attitude was one of 'tough luck' because the machine was out of order. Needless to say, that will be our LAST visit to 'Moneykeepers'.
Ive spent the past 3 days here gambling. Facility is o.k. plenty of table games as well as slots however the personnel act as if they are the only game in town, so to speak. Their bedside manner is downright rude! I am 50 years old been gambling for 30 years literally all over the world. I make 3-4 trips to Vegas each year alone as well as numerous other casinos across the country. In the 3 days I had 3 different incidents with gaming personnel! This is not sour grapes I cleared over $3300 in the 3 day trip. I want to be a customer that feels like my hard earn money is being spent/gambled and appreciated. There are too many other alternatives for gaming nearby this is my first and only trip to Firekeepers.
I never go to the casino thinking I'm going to win, but this place makes me think I have a 0 chance no matter what I play or do.
Table Games- Garbage. Auto Shufflers, 8 shoe decks, dealer hits on soft 17, and it felt like anytime I had 19, dealer would get 20. When I finally did get blackjack, dealer had blackjack and it was a push.
The buffet was excellent on seafood night, and the new hotel is amazing. Clean and comfortable.
In the future I will eat and stay here, but I'm not gambling here unless I receive a freeplay offer in the mail.
If you want to stay more than an hour you'de better bring at least $300 to $500 dollars. Gaming board says MI. casinos must return 75% payback, firekeepers casino won't tell you but given the number of no return spins the machines are not set for much more than 75%. I for one am not going back to Firekeepers or Gun Lake. In contrast Blue Chip machines are set up to pay back 91.57% still doesn't make you a winner but it makes it a lot more entertaining.
If you are going to go to Firekeepers, do it for entertainment, not to win money. I gamble a lot at a lot of places. This is BY FAR THE WORST odds to win on slots. To the point where it's literally a joke. I'm guessing 75.7% payout. Go the Gunn Lake or Soaring Eagle if you want a better chance to win. Table games are nice, have decent payouts, and have $5 minimums weekends. Hotel is very very nice. Clean rooms with decent service. Food is overpriced but amazing. Buffet could use more items, but is very good. Overall a 3 out of 5 DO NOT GO HERE TO PLAY SLOTS. You will not win, barely even get payouts. I repeat DO NOT GO HERE TO PLAY SLOTS. Take your better half for some drinks, a nice buffet, a nice hotel room, and maybe some table games. When your ready to hit the slots visit soaring eagle, you might actual win.