I've been to casinos all over the United states and this dump is the bottom of THE stack worst! First slots don't pay. 2 the security always are watching you like you are a crook. 3. The food is garbage! 4. The employees are rude5.filthy nasty place. A total disgrace. Don't ever waste your money or your time at this crater casino. Go to kinder or some place else. Period!
THIS PLACE IS SO BAD THAT IT SHOULD BE OUTLAWED. TRYING TO GET AROUND IN A HANDICAP SCOOTER IS A CHORE. THERE ARE MORE UPS & DOWNS THAN A ROLLER COASTER. SURE THEY HAVE ELEVATORS THAT YOU MUST USE TO GET TO THE GAMEING FLOORS, BUT WHAT A NUISANCE.
THE FOOD IS NOT ONLY EXPENSIVE, BUT LOUSY. IN TALKING TO THE FRONT DESK CLERK, I WAS TOLD THAT THERE ARE NO AARP OR MILITARY DISCOUNTS. I WAS TOLD WHY SHOULD THEY DISCOUNT WHEN THEY HAVE A CAPTIVE PATRONAGE.
1 NIGHT COST ME MORE THAN 2 NIGHTS AT MGM IN VEGAS
Made reservations two weeks in advance for mothers day at Farradays restaurant. They gave me a 5:00 pm dinner reservation. I again called on Thurs. May 7th to confirm and they told me it was confirmed. I arrived at 4:30pm on Mothers day with my wife and son only to be told the hours for mothers day was 11:00 am to 4:00 p.m. ii went to the customer service/players booth and asked to speak to a casino mgr. A young lady told me she was the casino supv. and when I explained the situation she stated "Maybe they didnt know the restaurant was going to have different hours". What kind of communication and poor business is that, your only prime restaurant and people taking the reservations dont know the hours or change of hours. I have been to many casinos in my life and this is the most poorly managed one I have ever step foot in. This experience convinced me never to do business there again, nor any of my family members. I will also let others I know when they ask about the poor service, management, and careless attitude of their employees.
Continuing business this way in the future is certainly a good way to end up with a poor rating, loss of customers and revenue. From what I experienced today along with the nonchalant attitude of your Supv. it shouldn't be long before your revenues suffer.
This was my first time going to gamble and the Isle is just exactly that, I took a gamble on going there and crapped out! The service is horrible. I waited an hour for a drink that never showed up, so I had to make my own non alcoholic drink. My husband did get one beer.. and thats it, during the 4 hours spent there...I will never go again.! I would not recommend this place to anyone, go somewhere else.