This was my first time going to gamble and the Isle is just exactly that, I took a gamble on going there and crapped out! The service is horrible. I waited an hour for a drink that never showed up, so I had to make my own non alcoholic drink. My husband did get one beer.. and thats it, during the 4 hours spent there...I will never go again.! I would not recommend this place to anyone, go somewhere else.
I love what you have done to the Inn at the Isle. The rooms are really nice. I would almost prefer to stay at the Inn now. Even though the other casinos are nicer, the Isle's employees are friendly and remember you name. They treat us like family. The other casinos in Lake Charles treat you like a number.
Since January 15, 2010 the Isle of Capri has lowered its video poker returns significantly. Multi-hand 5¢ has been dropped from 99% to 97-98%; 50¢ VP has been dropped by as much as 2% to the 97% range. Quarters have been lowered this week to 97-98% and most appalling is the removal of all Deuces Wild, Deuces Wild Bonus and Jacks or Better. Returns now match the other Lake Charles casino-Lauberge du Lac.
Additionally, casino executive hosts, several secretaries, and staff have been fired leading to lowered morale. The hotel staff still does a great job but the morale is very low amongst employees. The buffet continues to decline in quality.
On the slot front, many new slots are being provided for those who play slots and virtual blackjack machines are constantly being played. New blackjack and multi-player slots are being added.
Everyone was very nice at this place but I find that their players club lacking. I haven't gotten much in the way of comps and find that this casino is a little on the dumpy side. On the other side, I did win $600 on one of their slots so that was nice.