Isle of Capri – Lake Charles

Review Detail

2.5 17
Louisiana 4564
(Updated: June 15, 2016)
Overall rating
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Stayed at the Inn was disappointed with staff they were unprofessional didn't care for my needs I've been going for years this experience reminded not to go back to this Casino were I can be treated as a guest not a pest.  There always one that doesn't give good customer service but it was my experience with all staff. Other casino I gone to treatment was great around lake Charles.  I'm from San Antonio a 6 hour drive that I regret due to treatment from the inn.  I recommend using this feedback toward your staff to strengthen your hotel staff. Before you loss more customers.
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April 02, 2017
I have been going to the casino for years with sometime staying there and sometime not - after this last stay as of Today (4/2/2017) I will NEVER EVER stay at the Inn even if it's offered for FREE . RUDEST people EVER and you could definitely tell they did not want to be there. The rooms are old and horrible to be charging 200.00 a nite at the Inn and then to have to pay 15.00 to rent a microwave- how rediculous is that ? And neve got told there was a cut off time in the mornings to have your room cleaned for the day - I asked to be moved to a different room after my first free night and was told nothing they could do - They all definitely have a do not care attitude
Reggie Ford
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