Stayed at the Inn was disappointed with staff they were unprofessional didn't care for my needs I've been going for years this experience reminded not to go back to this Casino were I can be treated as a guest not a pest. There always one that doesn't give good customer service but it was my experience with all staff. Other casino I gone to treatment was great around lake Charles. I'm from San Antonio a 6 hour drive that I regret due to treatment from the inn. I recommend using this feedback toward your staff to strengthen your hotel staff. Before you loss more customers.
I had read some rather poor reviews regarding The Inn and was a bit concerned when my wife made reservations there. However, the room was surprisingly good -- especially for $89 a night. Beds were VERY comfortable, TV was very nice, bathroom was clean -- I was pleasantly surprised. However, on Thursday, June 19, 2011 they only had one guy working both at the front desk and as the bell man. He actually asked my wife to help him with the overpacked and overstuffed bags of another customer when she was checking in! When she refused, he sneered, "Thanks for the help." Kind of snotty, but they should have more help on duty.
The Inn is just a short walk over to the casino. They do provide shuttles every few minutes, but they shut them down late at night. The buffet was OK but way overpriced -- $16.99 for what my wife called an $8.99 buffet. The roast beef at the carving station was overdone and dry, but I can't eat beef anyway so I had their links which were very good. I had a piece of chocolate cake, but it was so awful I didn't finish it. Instead, I had some coconut cake and it was very good.
The casino was special in that they have five-nickel video poker. Most casinos have long since dispensed with that. You don't win the big jackpots, but if you're careful you can win a little bit of money over a period of time. Beats getting drilled at the slots. Lots of machines available as well. Went to L'Auberge a while back and you couldn't even find any kind of quarter machines because it was so packed.
We only stayed one night, but all in all it was pretty pleasant.
I've been to casinos all over the United states and this dump is the bottom of THE stack worst! First slots don't pay. 2 the security always are watching you like you are a crook. 3. The food is garbage! 4. The employees are rude5.filthy nasty place. A total disgrace. Don't ever waste your money or your time at this crater casino. Go to kinder or some place else. Period!
I have been going to casinos for 22 years. Been to every casino in the Lake Charles area, for the most they are very nice places for good gaming entertainment. The Isle of Capri is one that is more for the locals. The rooms at the Hotel Tower are old and worn, but still comfortable enough to just lay your head down. Now the casino itself, another story. I personally go gaming enough where I get to know staff very well and hear the inside scoop of what goes on internally.
I think the waitress who serve the drinks do a great job, and they also will talk plenty to tell you what is going on with the company. (remember tipping goes a long way) The Isle in Lake Charles is in shambles, they have let go of many of the people who used to run the place because the gaming is very poor. They have systems problems very often, which shuts down their slots, prevents payouts, and comp rewards. Their slot supervisors and managers are the worst at providing customer services.
From personal experience I have felt what they provide as a service. Casino cages are very poorly run, with staff that just doesn't care. Maybe they just have jobs they really hate because of poor management. I don't recommend this place for Texas gamers, for locals only. There are other Casinos in area that are great place to play and have real fun. And no there is no real shows or entertainment at the Isle. Just remember this, don't expect to win a lot at any Casino, go to have good time, which you won't get at the Isle in Lkae Charles.
Since January 15, 2010 the Isle of Capri has lowered its video poker returns significantly. Multi-hand 5¢ has been dropped from 99% to 97-98%; 50¢ VP has been dropped by as much as 2% to the 97% range. Quarters have been lowered this week to 97-98% and most appalling is the removal of all Deuces Wild, Deuces Wild Bonus and Jacks or Better. Returns now match the other Lake Charles casino-Lauberge du Lac.
Additionally, casino executive hosts, several secretaries, and staff have been fired leading to lowered morale. The hotel staff still does a great job but the morale is very low amongst employees. The buffet continues to decline in quality.
On the slot front, many new slots are being provided for those who play slots and virtual blackjack machines are constantly being played. New blackjack and multi-player slots are being added.
