We went for the first time in October 2018 we played the slots spent two nights and never left due to the utmost friendly Staff and very Professional Service from the staff. The food was great at all the restaurants (we did not try Bennigans) We won $1400 on two slots we played on about 6 hours 3 Sunday Night 3 Monday Morning. Inca and Dragon 2. we put $1400 into the slots I kept very good count since I used 7 $100 Bills to play with and left with 7 $100 Bills. My wife won $700 I lost $700 then I won $700 and my Wife Lost $700...we had a great time the Host were always pleasing to the Eye pleasing in getting us anything we wished including Information. The Cage (Money Changers) were also very Pleasing and very concerned about us to the extent of actually asking questions on how we were and what we thought. My little Brother and his wife go there Margaritavile, Diamond Jack, and Eldarado: and they like the Horseshoe best out of all and they are there a minimum of 6 times a year and my parents are there (age 85 and 95) 4-6 times a year. This is why we decided to try it especially since I do not like Gambling (I am very Cheap) but after this experience we had with the Very Clean Hotel, Complimentary Staff From Valets, Check In, Restaurant, Spa, and Casino we are going back today 11/24/2018 and staying 3 nights this time and do a little shopping in the area for unique Christmas gifts to bring back to Texas....I would give this The Horseshoe a 5 Star Rating instead of the 4 Star it has on Expedia...for all those that wrote bad reviews I think either you never visited work at a different casino or just have no clue about good service since you are probably Hillbillies....Oh and did I mention I was just checking on room pricing on their site and received a free Room for all 3 nights...how about that....Rolling the dice again tonight...
4/8/2010 - we stopped at the horseshoe on a trip to NOLA. Thursday night was busy but not over crowded. Only played craps but that was plenty. Two tables were open and full, $5 min, 100X odds!!! & triple 12 field. perfect layout. We started with $300 and walked away with $1400 in about 3 hrs due mostly to a monster roll by a quiet man in a suit that held the dice for 30min+. Others left with $5K+ all by placing huge odds bets. The table was surprisingly quiet and the crew wasn't overly helpful but the win made it a blast. Drink service was good. The hotel rooms were huge, clean, and fantastic for the price. I plan on stopping at the horseshoe again. Didn't play slots or anything else, but they had a large video roulette station which looked interesting.
I just wanted to add a review tho I was only there for an hour. I didn't have time to play much but I did spend 1 hour in the Poker room after getting my Player's card. I got my Players Card and automatically got 2 free buffets which I thought was "VERY COOL" as the El Dorado gave me a card and I got nothing from them. The Poker room though small was very well run. I was greeted and seated almost immediately. It was Tuesday night which was Military Appreciation Night so I gave them My ID and they gave me a gift and told me when I ordered food to let them know and they would take care of me. The Only problem I was informed of was the Food to Poker room service. I was told the Food came from the Hotel and therefore the Hotel people were taken care of 1st and the other people( Gamblers ) were at the end of the line. The guy beside me @ the poker table ordered a sandwich 2 hours ago and was still waiting he said. I was dealt a couple of Good Hands and won a few $$ @ the $1/$3 No Limit Hold 'em and it was time to go.
The ladies were coming by often for drinks. I didn't play any other games so I can't rate them. I did like the Horseshoe Poker room Better than the El Dorado so When I return to Bossier City I will probably stop here first.
Don't let my ratings discourage you... I have only been to the Horseshoe one time in my life and the experience was not all that great. The first impression of this place was like... a shotgun wedding, being forced to do something you didn't wanna do, lol.
Anyways, here goes... I walked in and it was crowded like crazy... I assumed there was a show going on, but there wasn't anything. The slots were horrible and grimey, i'll just count that because it was a busy night. I didn't enjoy any of this honestly, but i only went on one trip to Lousiana... it wasn't my idea of fun.