Review Detail

3.4 10
Horseshoe review are misleading and flat out lies
Overall rating
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
We went for the first time in October 2018 we played the slots spent two nights and never left due to the utmost friendly Staff and very Professional Service from the staff. The food was great at all the restaurants (we did not try Bennigans) We won $1400 on two slots we played on about 6 hours 3 Sunday Night 3 Monday Morning. Inca and Dragon 2. we put $1400 into the slots I kept very good count since I used 7 $100 Bills to play with and left with 7 $100 Bills. My wife won $700 I lost $700 then I won $700 and my Wife Lost $700...we had a great time the Host were always pleasing to the Eye pleasing in getting us anything we wished including Information. The Cage (Money Changers) were also very Pleasing and very concerned about us to the extent of actually asking questions on how we were and what we thought. My little Brother and his wife go there Margaritavile, Diamond Jack, and Eldarado: and they like the Horseshoe best out of all and they are there a minimum of 6 times a year and my parents are there (age 85 and 95) 4-6 times a year. This is why we decided to try it especially since I do not like Gambling (I am very Cheap) but after this experience we had with the Very Clean Hotel, Complimentary Staff From Valets, Check In, Restaurant, Spa, and Casino we are going back today 11/24/2018 and staying 3 nights this time and do a little shopping in the area for unique Christmas gifts to bring back to Texas....I would give this The Horseshoe a 5 Star Rating instead of the 4 Star it has on Expedia...for all those that wrote bad reviews I think either you never visited work at a different casino or just have no clue about good service since you are probably Hillbillies....Oh and did I mention I was just checking on room pricing on their site and received a free Room for all 3 about that....Rolling the dice again tonight...
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