Isle Casino - Waterloo

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8 reviews with 2 stars
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8 results - showing 1 - 5
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Downhill slope - 2nd worst payouts in state! Avoi
(Updated: November 04, 2017)
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
Slots 88%, second worst in Iowa. Players club, .1 free play OR comps. Meskwaki .33 fp AND comps. Stingy on top of bad payouts. Not enough cashiers even on weekends. Table games, dealers annoyingly yelp "for the crew" on each toke. One more reason not to tip. Some good dealers, most bored and rude. New owner closed poker room. Thought new ownership might improve things but getting worse. Slogans "play more be happy" and "feel free to feel free". Wow. Their mascots are denim jump suited old ladies! Brilliant! Hopefully Cedar Rapids gets a casino cuz this place NEEDS some competition. 
D
Comments (0) | Was this review helpful? 4 0
Worst Gaming Experience Ever
(Updated: February 01, 2017)
Overall rating
 
1.8
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
Worst gaming experience ever. Spun over 800 times to get a bonus only to get less than $5 ... and that happened on more than one machine. Slots weren't tight...more like turned off. Was so bad asked supervisor for a report on payouts. Was told I wasn't privy to that info. Asked what I was entitled to under Iowa Casino regulations and was told she didn't know. I asked for the gaming board information so I could write to them. She told me she didn't have that info and if I wanted it to look it up on the internet. I know gambling is for entertainment purposes only - not to get rich but don't play at this casino if you can't afford $100 every 15 minutes betting just the minimum. My "comp" room was extremely costly. Lone Wolf restaurant was the only positive of my stay. I will patronize other casinos but this one is off my list. 
M
Comments (1) | Was this review helpful? 6 0
Had enough
(Updated: February 04, 2016)
Overall rating
 
2.0
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
This is the end for me. My wife and I used to visit the Isle all the time. We looked forward to getting away for the weekend to relax in our (comp) room. We also enjoyed playing slots win or loose. It all seemed to balance out. Win a little bit. Lose a little bit. But several things happened. Kids running up and down the hallway slamming doors. Then loosing hundreds of dollars on your slots. We stopped going for many months as we felt the fun was over. Then we decided to give the isle another chance. Went last night (Sat) and lost almost 500 on two machines. Your profit margins versas your payouts are way out of line. Thanks for the memories. I hope other patrons read this and learn. PS;I hope the sale of the Isle goes well. Maybe the new owners will succeed where you have failed when it comes to your customers.
TV
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Poor payback and getting worse
(Updated: February 21, 2014)
Overall rating
 
2.3
Slots
 
1.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
This place just cut their base free play on points to .10 on slots and .05 on video poker. It has been .25 and .125 so basically a 60% cut in value of points. On top of that, the payouts on terrible. You rarely see any big jackpots won.

One of the worst casinos I've seen for giving the player a gamble for their money. If you play there and hit something, get out quick because their machines will suck it back quickly.


J
Comments (1) | Was this review helpful? 5 0
Won a lot on the penny slots
(Updated: February 16, 2013)
Overall rating
 
2.4
Slots
 
3.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
Attended this casino in February of 2012 and won multiple times on the Lucky 7's Penny Slots. I think we won a total of a few hundred dollars, but that got us to playing more often and then lost it all. Did not think I would win as often as I did on a Saturday night.
DM
Comments (0) | Was this review helpful? 0 1
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