Because the location is close to where I live, I tried many times to go to this casino for my gaming entertainment, but this place is Horrible if you are hoping to win anything on slots! They have the tightest slots of anywhere I have ever played! Don't bother wasting your money there, trust me find a better casino! No matter how many times I visit, its always the same result- lose your money fast, little enjoyment. Sad that a casino can take in that kind of money and post a payback of over 90% payback. At least when I go to Waterloo with the same amount of money I can play MUCH longer and I get great comps to use off my card! Its worth the drive to go further to avoid Diamond Jo!
This casino was a nice place to go before the Vegas people took over . Customer service went in the tank . Employees act like they do not care if you are there or not. Slot payout can not possibly be 90% seems lower. They have made it a very unpleasant experience to go there.
I was having a great time at the craps table when the manager of the bar cut me off after 2 beers. He was screaming at his employee and my friend and me, telling us (and all around) that they do not tolerate intoxicated people. I tried explaining that we were sober, just having a good time, cheering at the table, and he just kept screaming and made it clear that we would have no more alcohol. We had security guards with earphones surrounding our table for the rest of the night (seriously?). After an hour or so of playing, a guy at our table bought my friend and me a beer and over came security. Honestly, they advertise people having fun at the tables with drinks in their hands but don't buy that act. What kind of casino kicks you out for cheering at a craps table??? I will never go back there and I will make sure to tell any of my friends who are considering going there how they treat people.
Stopped here recently with the hope that things might be better. Nope,same depressing atmosphere with alot of unhappy people. No smiles here,just mean looks from staff and everyone in general. Who would be happy when you keep hoping there is a chance to win? Old Diamond Joe was way better as far as payouts go. Really miss the good old days since Vegas took over??
