If you are a local and a regular here you will not be treated as well as if you are from out of town, a visitor on a bus trip, a stock holder, or an employees that is allowed to play . If you go on a regular basis you can sit and watch and know when certain people sit down to a machine , they are going to win. It is almost always the same ones with a crumb thrown your way every great now and then . A few of the customer service people are very friendly and helpful but the the BOSSES would just as soon you throw your money in a bucket at the door and keep going.
I went to Catfish Bend Casino June 10th 2016 approximately 1:20 a.m. I was standing by the security at entrance when I accidentally dropped the $12 I had one 5 feet from the security officer I am homeless I was fortunate enough to get a free ticket for a $10 bill I won $12 I put it in my pocket walked out the door stop took my phone out of my pocket 5 feet from the security officer didn't realize I had dropped that $12 which was the only money I had in the world I left the casino came straight back and that's where I lost it ask them if anybody had seen it they have surveillance look for it for an hour it took them to come back and tell me yes you dropped it and the Patriots picked it up what kind of security do they really have 5 feet in the security officer who was busy talking to a maintenance man who's out there vacuuming the carpet instead of paying attention to his Patriots what kind of places left me standing there for an hour while they looked on the camera I stood by Pete and security officer and he didn't notice that I had dropped my money there was no one else around except for the man who does housekeeping who he was too busy talking to to pay attention to his job what else will they miss somebody gets stabbed right there beside them so they get shot maybe he'll hear the bullet or the gun who knows maybe somebody could have came up and robbed me and I would have had $1,000 in my pocket what he had seen that I don't think so because he was too busy talking to the housekeeper
They allow other people or floor people to pull your card if you leave your machine to eat dinner! Even if you have money on machine , and card in and chair tilted up. Not a happy person when you return and someone else is in your bonus after you have chucked it full! So mad
Truth is ANY positive responses to this Casino are from THEM that own or have stock in this Casino. NO ONE that really likes to Gamble would like this place AT ALL.
It's new, the building looks like a public electric company.
It stinks. It's dark.
The Machines are OLD OLD machines. Some Penny slots are new. Most were drug over from the old nasty boat that use to house these awful machines.
Yes Legally most Casino's are allowed to keep machines at a low 80% paypack at will and whenever they please. Well they take FULL advantage of this law in the whole state of Iowa. And it's starting to come back home to THEM now. They are not increasing their customer base because they don't HOOK EM like they use to. Young people turning of age to gamble go and hate it now. Years ago you would go and win some and want to go back. I have not been to Catfish Bend in years due to the awful atmosphere and NEVER WIN. I understand losing, but like Riverside (also a part of this Catfish Bend Casino) they seem to be hooked on "people who love to lose and are retarded enough to come back". NO more for me. At this point I cannot say ONE good thing about any Casino in Iowa expect the Horse Shoe in C.B. it does not have a reasonable average payback either but you can get some play because the place is huge and you can roam around. NO PAY, NO PLAY. I wish people who love gambling would cut back, give them what they give us, cut their fun, they cut ours at will. You have control too over your wallet and say NO to them.
On a personal thought " how tough do you feel the Gaming Commission is on State Casinos when the STATE makes money off the Casino's take? you figure it out yourself.
