Without a doubt this has the worst buffet we've ever had. All of the food was lukewarm and bland. Mashed potatoes were lumpy. Ham was dry and salty. Fried chicken was greasy and there were no legs. Ice tea tasted like it came from the Ohio River. $22 for this is ludicrous.
Casino used to have a good non-smoking area on the lower level. But, for whatever reason, that level has been closed for months. Non-smoking area is now on the main level which causes the smoke to circulate throughout the whole casino! Who wants to get lung cancer from second hand smoke!? We will NEVER go back to this casino until this serious health issue is remedied.
Went there w/family from out of state and was discriminated against based on age. All of us were over 21 but looked young. Not all of us were ID'd. The security guy would not accept a LEGIT North Carolina license. We were denied access even though we were all of age. Don't waste your time or money there. SUCH INCOMPETENCE!!!
My boyfriend and I stayed at the Hollywood Casino/Hotel on (Tuesday) July 12, 2011. I was impressed at the beauty of the building and the gardens. We had no problem finding parking. The attendants were very attentive and courteous. We arrived in our room on the 3rd floor. I am a non-smoker and was impressed that there was no stench of cigarette smoke in the hallways or room. The room was very large. It appeared to be clean and we were happy with the price. But.....continue...
I'm not a gambler myself but enjoy people watching. My boyfriend played the tables. I have been to the casinos in New Orleans and in Illinois. At the Hollywood Casino, I noticed there was no excitement. The dealers/attendants were doing their job but they could have easily been machines standing there because they had no personalities. I watched as people poured their money into the slots, pressing button after button and I never saw anyone "happy"...or indicating that they had won anything. At the other casinos, people would gather around when someone was on a roll and be excited with them. The machines would sound but as I looked around ~ these people were not winning... Back to the tables....people would roll the dice and the attendants, again, would make their announcements and would switch out every few minutes but they carried on personal conversations about car racing, etc. while the visitors are rolling the dice. They'd watch the dice then look out into the crowd. They never paid attention to their customers....These employees desperately need motivational training so that their enthusiasm can rub off on to crowd.
Later that evening we at the Passport Buffet. I thought it was nice and had a nice variety of food. It's pricey but we were given a voucher when we arrived so that when we paid for one dinner at $22, the other was free. I would not have have spent $44 on the buffet.
Back to the room...We made several trips from the room to the casino. After leaving the tv on when we left the room twice, when we returned to the room, the tv was off. I haven't figured that one out yet...but everything appeared to be accounted for. It did make me think twice before leaving my purse in the room when I left. Then...the bad part...
The next morning, I had a business meeting to attend. I knew that I'd itched during the night and when I went to the mirror, my eye was swelled nearly shut. There was a bed bug bite on my eye. A bite on the cheek of my face. Two bites on my lower jaw. Four bites on my legs and several from my elbow to my wrists! I reported it to the front desk as we left and that was it...
I just don't think that I want to go back there....
I visited the casino on June 2010. While playing video poker, the machine went dark while in the middle of a hand and I lost the hand as well as the money. It took 20 minutes to get someone to look at it. They decided the machine was fine and refused to give me my $2.50 that was lost. I went to the cashiers desk to talk with a manager. Waited another 20 minutes. No one showed up even though they kept telling me they were on their way. I left the casino at that point. I even sent 2 emails the next day to them, no response. I am sure as more customers have to deal with their customer service, the patrons will become aware of how poorly this company is run. I informed all my friends, co-workers, and family about my experience. Word will get around in time about this company.
I have been going to this casino since it opened as the Argosy and I will tell you that this place is a joke. I was just there on Saturday, 2/20/10 and in the 6.5 hours I was there, I was only able to get a drink (coffee) from a server once. One time!!!!!
I tried to get a soda at the "complimentary" stations and they were such a disgusting mess I did not want to use them.
The cleanliness has gone to the wayside. The restrooms were in terrible shape and the casino floor had ashtrays overflowing, drink glasses full of cigarette butts, and half empty drinks everywhere!!! It was appalling.
The staff is not rude but their demeanor is fake, at best. I believe they have good entertainment, but it is difficult to enjoy a "free" show that costs so much.
The worst part of my many recent trips is that the chances of winning anything has all but disappeared. It has been a very long time since I have actually won anything worth mentioning at this casino.
I decided when I left the other night, I will not be going back to this casino. I have choices and I am going to use that option and start frequenting others in the area. It is just not worth the disappointment that I feel every time I go there.
