Shoshone-Bannock Casino Hotel

Shoshone-Bannock Casino Hotel

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2.0 (18)
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User reviews

7 reviews with 2 stars
18 reviews
5 stars
 
0%
 
17%
 
6%
 
39%
 
39%
Overall rating
 
2.0
Slots
 
1.8(18)
Table Games
 
2.0(12)
Customer Service
 
2.1(18)
Player's Club
 
2.0(18)
Gaming Atmosphere
 
2.0(18)
Amenities or Hotel
 
1.9(14)
Food & Drink
 
2.4(18)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
7 results - showing 1 - 5
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Ordering
Scam
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
RTP PAYOUT IS VERY LOW SUPPOSE TO BE AROUND 96.4 % NOT HERE YOUR LUCKY TO EVER WIN TOTAL RIP OFF.. DON'T PLAY HERE I PROMISE JUST KEEP YOUR $$
WP
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AwefulCasino!!!!
Overall rating
 
1.8
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
Aweful casino!!! No chances of winning out here. Used to be a happening place. Used to be packed with all the machines full. Not like that anymore. Its almost bare. Locals have figured out how tight it is and know its best to go elsewhere if you want a chance to win.

The buffet no longer does dinner except for concert nights. That should tell them business isnt good because it is so tight and people no longer go out or support the buffet because they cant win out there. Its a shame because they do have fun machines. An wmployee told me they payed off the new casino in 3 yrs instead of 30 like the loan was. That tells you how much money they are taking from the players with all the customers losses.

Watched a guy bet $15 per spin . He had over $2000 in the machine. Finally got a bonus and it paid him $47 on a $15 bet. That gives you an idea how tight this place is. Stay away and save your money.
K
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Security
(Updated: November 05, 2017)
Overall rating
 
2.4
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
5.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
I frequently take the 10 minute route from my house to this casino, at least twice a week. I like the idea of this place always being open, reassures me I always have some where to go. This review is for the security and the staff working inside. Every time I have left my phone at the machine I was playing and go find a different one, my phone as picked up by security before another person had a chance to. This has assured the security of my possessions that I'm forgetful of. These guys had my phone in a safe place before I knew it was gone. This has happened to me 3 different times. I applaud the teamwork and effectiveness of your performance, nice work, you make a difference, keep it up. 
JP
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Controlled machines
Overall rating
 
1.8
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
I play $1 slots only. I put $100 in a keno and won big I was on fire hitting bonus round after bonus round I was on a winning loose machine for sure and the only reason I cashed out was because my ride was leaving. I won!! $1,000 hit cash out and the machine blacked out came back on and displayed a bunch of random numbers I looked at the ticket that printed out and it was $100 I grabbed the first emplyee I seen and explained how the ticket was wrong she and I looked at the machine wich was now a penny machine! I know how I must sound but honest on everything I was on fire I won $1000 and was playing a $1 machine. Nobody would even look at the cameras they claimed they did not have access to go over them and the techs that have access to go over camera footage would not be there for three more days and was advised to come back in three days. I did and while standing in an office the gentleman who I explained my mis-printed ticket and advised return to said he would get the guy of whom could help me and go over the cameras with he leaned over and hit speaker then he stated my name the fact I was standing infront of him and was cut off by a very rude upset man yelling at him (on speaker phone) she is not getting a dime! Tell her there is nothing we will do for her and get rid of her!! I teared up and left. I won $1000 and lost $900 and there is nothing I can do about it. Just to prove I won $1000 playing a dollar slot do thr math what would a penny slot pay for 1000 credits? $10 and my ticket printed was $100......at least they gave me back the $100 I put in.
J
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expect the worst, hope for the best
Overall rating
 
2.3
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
I've been going to Fort Hall several times in the last few years. At first I was into playing slots and I really couldn't win much or anything the whole time I was there. You might get lucky if your Max Betting but that is very risky and short lived success will go sour pretty soon. I've won a lot and put it back... shamefully. Plus a lot of the newer slots are set for 60 cents or above and you have to Max $6 or more to play progressive bonus. I'm advanced/intermediate video poker player and is okay and JoB payout is poor and you might have to settle for video bonus poker games for the chance of much greater jackpots. There are more times that I've played hundred of dry hands and nothing. Keno is probably the safest, and that is not saying a lot considering the bonus rounds for cleo keno begin in the first few rounds, after that it's down hill. I've sat besides people who will bet $10 a push and win big, but not everyone has that kind of cash to blow and you would have to walk away before feeding it back to the casino. Caveman & Power are a little better payouts but you can safely sit for HOURS and it up and down. I've had two technical incidences where my keno machine froze, and was read "initializing system." Also on slots machines that go into bonus rounds for no reason, but still didn't pay anything. Another slot machine I should have won lines but didn't? I'm I to believe the machines are that poorly kept or that I'm under the mercy of the casino on whether I win or not? Not fair gaming if that is the case.

There not a lot of benefit being part of the players club because it doesn't give diddly, $5 dollars bonus bucks and you spend hundreds or even thousands. Lately they cheapen up and seem to cut out hotel stay. No free meal credits or you have to use the credits you've already earned. I'm local so it doesn't matter but it would be a nice treat.

The Buffalo Horn Grill has served up really good food, so far I have no complaints and the service is friendly. Speed depends on the amount of customers vs staff. They need an extra restroom for the grill, and a extra one for the casino floor or you will have to walk you pants across the casino into the bingo hall to find a available restroom when one is being serviced. They need more janitors on the floor to clean and replace ash trays and garbage.
I do smoke and I'm sorry to all the non-smokers who I've offended with my cigarettes but I can agree they need better ventilation without the fans blowing on top of you either.

They do offer free coffee and soda. They offer monthly cash/prize drawings and if your lucky enough to still be playing you might win something in the hot seat drawing or you will have to spend some cash for a minimal points to play the swipe and win kiosk games being offered, or the chance to be entered into a drawing. Once I had over a thousand entries, not once drawn. It sucks that most of the drawings are on business days were people have to work and can't make it out. Sometimes the same people are picked more than once. Very few times they are on the weekend.

I know a lot of people understand what I'm saying in all this and it seems the complaints are consistent. You should play for fun, but walking away losing most of the time is not fun!

To conclude I understand they are wanting to expand the casino, and management has changed, but there are more people who come out are just average locals who want a good gaming experience. Lots of seniors. There are people who bring serious cash, but if that is what it's going to take to win than I guess many don't stand a chance. Bring what you don't mind losing and hope for the best ,but expect the worst.
PL
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