Review Detail

2.0 18
Controlled machines
Overall rating
 
1.8
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
I play $1 slots only. I put $100 in a keno and won big I was on fire hitting bonus round after bonus round I was on a winning loose machine for sure and the only reason I cashed out was because my ride was leaving. I won!! $1,000 hit cash out and the machine blacked out came back on and displayed a bunch of random numbers I looked at the ticket that printed out and it was $100 I grabbed the first emplyee I seen and explained how the ticket was wrong she and I looked at the machine wich was now a penny machine! I know how I must sound but honest on everything I was on fire I won $1000 and was playing a $1 machine. Nobody would even look at the cameras they claimed they did not have access to go over them and the techs that have access to go over camera footage would not be there for three more days and was advised to come back in three days. I did and while standing in an office the gentleman who I explained my mis-printed ticket and advised return to said he would get the guy of whom could help me and go over the cameras with he leaned over and hit speaker then he stated my name the fact I was standing infront of him and was cut off by a very rude upset man yelling at him (on speaker phone) she is not getting a dime! Tell her there is nothing we will do for her and get rid of her!! I teared up and left. I won $1000 and lost $900 and there is nothing I can do about it. Just to prove I won $1000 playing a dollar slot do thr math what would a penny slot pay for 1000 credits? $10 and my ticket printed was $100......at least they gave me back the $100 I put in.
J
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