Coeur D'Alene Casino Resort Hotel

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2.7 (20)
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7 reviews with 2 stars

20 reviews

 
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(2)
 
(6)
 
(7)
 
(3)
Overall rating 
 
2.7
Slots 
 
2.1  (20)
Table Games 
 
2.2  (15)
Customer Service 
 
2.8  (20)
Player's Club 
 
2.7  (20)
Gaming Atmosphere 
 
2.5  (20)
Amenities or Hotel 
 
3.8  (16)
Food & Drink 
 
2.9  (20)
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7 results - showing 1 - 5
1 2
Ordering
Boring games and gaming rooms
Overall rating 
 
2.2
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0
My wife and I have come out here off and on since this place opened. Each time we come back is after friends tell us it has gotten better. Well, if it has, it's only in getting better at taking your money. The machines are dull. The gaming room shows no excitement at all and smokey. The lighting is much better since the first time we walked in there. It was walking in a movie theater with the movie running that dark. The roads getting there are much safer compared to the first few years they were open. This is the best thing about the place. Other than that I would never stay there nor game there if I didn't have to.
S
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Not pretty
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
I’ve frequented this place since 1997. Long ago winners were what built their business. That All stoped in the and a win became breaking even. Now it from great experience is ( how much are they going to charge per hour to kill time her? Over the years I have come to realize it’s not gambling it’s a hang out for felons , tribal members and employees. They are the only customers that can play hours on 5$ and every time they sit dow win 50$. It’s I’m afraid All in the player card information strip. I beleive if you do not fall into that above mentioned catigories you then fall into the cash cow one. NO one likes being stalked by the casino’s high volume of lizards, hoping to wait you out until you put large amounts of cash in a machine to sit down and take a withdrawal . The same pathetic casino pets follow you threw out the day waiting to capitalize on your losses. Machine after machine the same person sits down within seconds of you getting up. That’s called stalking anywhere else on earth but the CDA Casino unlike any other welcomes this activity. I complained about a local getting mouthy, and was told that I was the agresser when I never have spoken one word to this lowlife casino rat. My choice is obvious neve go back. My advise to you is be careful at that place the sheriff doesn’t frequent there daily because they have savery clients.!!!
M
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slot customer
(Updated: June 22, 2015)
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
I hit an extraordinary jackpot on Feb 26, 2015. It was on a bonus spin on "Lotus Land". After putting in several hundred dollars on $2 bets, I hit and was delighted. I never dreamed the calculated amount $1,300 was incorrect. But later I calculated the jackpot to be $8,000. This is with no help on the fifth reel on just one bonus spin.

Over several weeks I talked this over with CDA Casino management and employees. We looked at the jackpots on the machine going back a year and a half. Mine was clearly stated. They could easily of consulted their security camaras or the documented detail of the machine on the jackpot. Also every jackpot is reviewed before a hand pay jackpot is paid.

I've been a good customer for years there. They have no intentions of making good, I don't trust them and wonder how long this has been going on. They don't want to do the right thing, once I signed the W2-G it was a done deal.

My gambling days are over.
B
Comments (1) | Was this review helpful to you? 8 1
Decent but tight
(Updated: December 20, 2011)
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
This casino has alot of potential, plenty of room and lots of different types of slots. However, the smoking is terrible and the non-smoking area is not really segregated. I would guess the payout is around 70% for most machines but what do you expect for unregulated gaming? The plus is the bar which usually has decent live music on the weekend and the service there is good. They also have another bar area that is new that also has live music. The drinks stop there though. No alcohol on the floor whatsoever. The bathrooms are among the worst of any casino I have ever been in too. The casino is Ok if you are a local but if you are going to stay longer and want more things to do around (other than play golf) I would suggest the Northern Quest near the Spokane airport.
R
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A marred jewel. with incredible potential,
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
1.0
I write this review as both a customer and an employee. I currently service the video gaming machines on the casino floor. Even though we struggle with daily oppression, for the most part, we tend to take a bit of pride in our jobs. A lot of us really do have the customers' best interests at heart. However, from being "the little guy" and being a minority (for a tribal owned and operated casino), our efforts are rarely noticed. If I can get customers to continue playing games and spending their hard earned money, I get a "good job". A while back, we had consistency awards for outstanding customer service, quality work, and satisfied gamers. Today, if people aren't dumping their entire bankroll into the machines, then we are to blame. We rarely get opportunities to socialize and become familiar with our oh-so-essential customers because we are either shorthanded, or expected to accomplish more than possible. We are to leave a customer within about 30 seconds after helping them. We are to announce any progressive wins, even those around $800. Today, these are good wins. Yet only a year ago, we used to announce jackpots anywhere between $2,000 and $10,000 (or more on occasion.) When we payout jackpots, we (the Floor Attendants) used to receive anywhere from $20 to $500 as a tip. Now, we are forced, by policy, managers, and security, to pool our tips we make with all shifts. This is not a problem, as it generally evens out. But suppose I made $100 while going out of my way to satisfy a customer. I then have to share that with other people that did nothing extraordinary. Working complaints aside, we have great customer service, who, for the most part, just want to be happy and earn their paychecks. They like to talk and assist customers when needed. Food and beverage at the casino, is another matter. The food does come from boxes. The soups come in large bags of powder. Most of the food served in the buffet is only steamed to prepare it. The cooks have too much to do to ensure quality taste. From first hand experience, they only care about getting the food to temp. Our Sweetgrass Cafe used to serve excellent dishes. From Kobe steak to our somewhat famous prime rib dip. Our Country fried steaks were top notch, and much better than the breaded rocks served in the buffet. Since we expanded our cafe (just after our Pizzaria phase), our quality has gone down. We have a highly praised chef as our Executive chef, but knowing how to cook and knowing how to run a business are two different things. Just having one chef who can cook does not make a real difference to the customers, especially when he has to be bogged down with paperwork instead of prep work. While we try our best to please our customers, we have three things that hinder our goals. 1) a semi-oppressive work environment 2) we are a casino, and casinos are not built on winners and 3) (most importantly) complete hypocrisy of the original mission statement and guiding principles. They may as well take our plaque off the wall and burn it. It should be replaced with "make money anyway possible. no matter what. Then give us your money because we earn. we're native." (I don't mean any disrespect for hard-working, friendly native americans. I only want, and need to say, there are a few bad apples, and this place, well as we say over the PA system all the time: We got it all!)
J
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