Coeur D’Alene Casino Resort Hotel

Coeur D'Alene Casino Resort Hotel

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2.7 (20)
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3 reviews with 1 stars
20 reviews
 
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15%
Overall rating
 
2.7
Slots
 
2.1(20)
Table Games
 
2.2(15)
Customer Service
 
2.8(20)
Player's Club
 
2.7(20)
Gaming Atmosphere
 
2.5(20)
Amenities or Hotel
 
3.8(16)
Food & Drink
 
2.9(20)
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Comments
3 results - showing 1 - 3
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Horrible experience!!
(Updated: September 14, 2015)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
My son had booked a room at the Spa Towers for us to stay in for two nights. I decided I would like to stay another night so I called the desk to see if the room was available for me to continue another nights stay. They confirmed it was available and I was assured it was all taken care of for my continued stay in that room. The next day I leave to go shopping for a few hours when I came back my key wouldnt open the door. I had to walk the long distance to the desk which already made me irritated. Then when I told them room such and such key not working. They started acting strangely whispering to coworker thats room :: and call security. Mind you not saying nothing to me not a word. They call security and I'm freaking out thinking omg what is going on.. What happened did someone break in my room why are they calling security and no one will tell me anything. I was very upset and confused. About 10 minutes later security arrives . Come to find out they moved me to another room. That room was reserved already for someone else. It was not a special room mind you. So while I was gone they went into my room that I had left about 1 pm and they gathered all of my belongings and things I had in there threw them in plastic bags and moved them into another room . By the time I got there someone else was already in my room. I was dumbfounded at what had happened . I felt very violated. I had been staying there for 3 days. I had my toiletries throughout the bathroom and my things all over etc. They went through everything and touched it threw it in a clear plastic bag and took it out. I had a few things missing. My son had told me later that he had them do that to him the last time he stayed there too and he had prebooked the room for 2 nights. If it was a suite or something special I could understand but it was a standard at no special area of the motel. Now we were able to get these rooms using our rewards comps. So does this mean that we are just trash because we got free rooms and they dont care about you so kick you out for people paying at the time. Even though we spend a lot in the casino. All I know is that it was the most invasive thing I have ever had happen. Being that my son had them do that to him too the month before really makes it unbelievable. It was not an accident that it happened one time. I also had not received so much as a call, text or email about them going into my person belongings like that. Why??? Very upsetting to say the least. So if you are using your rewards you are nothing I guess. I have been going there for 20 yrs regularly and after that... I chose to spend my money at Quest now.
TL
Comments (0) | Was this review helpful? 6 2
Never again
(Updated: November 11, 2014)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
We all love to gamble. But this isn't gambling. It's computer controlled games. Every slot is tied to one mainframe controlled by the casino. Most states forbid any wiring to their slots, not even counters. You figure out what's happening here if you don't plug in your (chosen) one local,trible, high roller card. Simply you loose at a preset percentage every dollar you take there. Correct in the far past anyone could possibly win at a slot. Now that's a thing of the past. They shower their marks with attention and when they run out of money forget their names and stop the jackpots. App. 25% of what they loos. I have been going there since 1996 and not ever gotten a jackpot or , I believe above all the no winning is the fact local undesirables are allowed to stalk players threw the casino waiting for them to leave a machine to jump in the seat and try and cheisel 5 buck out of it! Every player hates being stalked by I smelly dirty local (lizards) that prey on customers misfortune. If you plan on going there, be prepared to have local, tribal, or employees sit down with $5 and win usually $50.00 in minuites, while you loose $50.00 or more. You might just as well give it to their chosen crowd and leave you would save money. I have been there now 17 times in a row, without one pay over 50.00 . I will never be able to justify the 35 mile drive to pay this bunch again. Every person I know refuses to ever return to the slaughter house casino.
R
Comments (0) | Was this review helpful? 5 1
I hate the place
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I miss the old casino too! I went there two weeks ago to see how things are going and I can say it went way-y-y downhill. Why are they making a big huge spa? They can't even get enough customers to go to the one they have now.

Their gift shop isn't really a gift shop, they don't have many native american stuff like they used to. The expansion they are doing is dumb, a sports pub is the stupidest thing to have built. They didn't even get very many people during superbowl in the original bar. I heard they have way too much pricey alcohol to where the locals mainly stay to the local bars because it's cheaper.

But the main thing that pisses me off is it's tribal owned and there isn't anything tribal about it. It used to be named the coeur d'alene TRIBAL bingo casino more and more the white man is taking over. What, did the CEO forget part of their heritage? The service there went downhill with the casino. I asked one of the employees out there why she hardly smiles and she says to me "its because i am here." When I was there 5 years ago i used to see that same girl smile and laugh along with her co-workers and customers. If the employees ain't happy then you know you ain't going to be happy there.

Their managers even jump on their case if they're standing there talking with us customers any more. I would like to know whats up with that? How are we to feel welcomed and feel like family if we can't get familiar with our server. I am pretty sure "the regulars" as the employees call us, miss that.


The food out there is nasty and I hate their food and how everything tastes like it came from a box.

I even hear that the tips are getting hard for theu employees. But that is because the machines are so tight that us gamblers have a tough time to tip you. SOOOO to anyone planning on going to the casino still after the bad reviews try not to give your server a hard time it isn't their fault, they too suffer with us. Many of them have no choice but to work there due to this painful economy. So I applaud you all for the strength to show up. PLEASE BRING THE OLD CASINO BACK!!!!!!
C
Comments (0) | Was this review helpful? 9 0
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