Coeur D’Alene Casino Resort Hotel

Review Detail

Horrible experience!!
(Updated: September 14, 2015)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
My son had booked a room at the Spa Towers for us to stay in for two nights. I decided I would like to stay another night so I called the desk to see if the room was available for me to continue another nights stay. They confirmed it was available and I was assured it was all taken care of for my continued stay in that room. The next day I leave to go shopping for a few hours when I came back my key wouldnt open the door. I had to walk the long distance to the desk which already made me irritated. Then when I told them room such and such key not working. They started acting strangely whispering to coworker thats room :: and call security. Mind you not saying nothing to me not a word. They call security and I'm freaking out thinking omg what is going on.. What happened did someone break in my room why are they calling security and no one will tell me anything. I was very upset and confused. About 10 minutes later security arrives . Come to find out they moved me to another room. That room was reserved already for someone else. It was not a special room mind you. So while I was gone they went into my room that I had left about 1 pm and they gathered all of my belongings and things I had in there threw them in plastic bags and moved them into another room . By the time I got there someone else was already in my room. I was dumbfounded at what had happened . I felt very violated. I had been staying there for 3 days. I had my toiletries throughout the bathroom and my things all over etc. They went through everything and touched it threw it in a clear plastic bag and took it out. I had a few things missing. My son had told me later that he had them do that to him the last time he stayed there too and he had prebooked the room for 2 nights. If it was a suite or something special I could understand but it was a standard at no special area of the motel. Now we were able to get these rooms using our rewards comps. So does this mean that we are just trash because we got free rooms and they dont care about you so kick you out for people paying at the time. Even though we spend a lot in the casino. All I know is that it was the most invasive thing I have ever had happen. Being that my son had them do that to him too the month before really makes it unbelievable. It was not an accident that it happened one time. I also had not received so much as a call, text or email about them going into my person belongings like that. Why??? Very upsetting to say the least. So if you are using your rewards you are nothing I guess. I have been going there for 20 yrs regularly and after that... I chose to spend my money at Quest now.
TL
Was this review helpful? 6 2

Comments