The best experiences on this cruise was the entertainment by the singer, Jacob, and the excellent food service by Malcolm and Cassie! Jacob,the singer cheered up the dull cruise with his pleasant personality and great rendition of popular tunes. five stars for Jacob! Malcolm and Cassie were exceptionally courteous, outgoing and efficient as they tended bar and served food. Otherwise, I waited over half an hour over a broken slot machine, then moved to another. The ship is like a tub with slots. and the bathroom was down a steep of stars with one and a half railings and the steps were steep to the the top deck. The ship isn't safe for anyone handicapped, and if the slots don't work, what about the rest of the ship (the ship stalled half way out). The ship is tiny and should only hold sixty people. Staff and entertainer were exceptionally helpful and they made the cruise bearable! Thank you staff! Cruise was terrible and made me feel sick from the dirty, smelly boat.
When we called we were told it cost $8.00 to board and you get 1 drink coupon, but everything was new and we would be pleased. The only thing new was possible a poor paint job. The shuttle boat is the same size as the gambling boat. Only about 50 very very outdated slot machines, and 12 of those were turned off. There were only 6 gaming tables, with only 3 of those open. There was a bar that sat 6, and this was where everyone had to go to get their 1 free drink, as well as where you had to go to order food and with more than 3 people in that area you couldnt get to the stairs. on a positive the sandwich was good.
we go out on the ship a lot, this was our last time, it was terrible. It took us 2 hours to get out there, no shuttle,sitting on a stool,narrow stairways only 1 person could go up or down, slot machines too close together, had to keep getting up so someone could get by, no more free drinks while gambling, no more free lunches, and it was so hot,between hot air and cigarette smoke, it was impossible to play for long. Our party of 9 all said we would never go out on the Suncruze again.
I took my third trip with Sun Cruz on Jan. 22, 2015 and it will be my last!! They now have a “new” Casino boat. The boat is small, cramped and has a horrible choice of slot machines. You can’t even walk down the aisle without bumping into another person. People with walkers are doomed on this casino boat. Match play, early week promotions (web site still shows they have the promotions) and a free sandwich no longer exist with the boarding fee. Cashing in tickets prior to the return trip is absurd. No line can be formed and you are literally shoulder-to-shoulder with guests trying to go back downstairs. I talked with several people and none said they would ever come back. They also said that they would fight the horrible traffic in Tampa to go to another casino. I e-mailed SunCruz voicing my opinion and they never responded. Not a great way to run a business. Word of mouth advertising is the best (and worst) in my opinion. Ownership made a HUGE mistake by not renovating the old boat in lieu of purchasing this new one.