I am handicap and the bathrooms we're not handicap accessible I had to walk down two flights of steps to go to the bathroom was never told when boarding with my Walker that this was an issue I literally had to hold myself the entire trip I find it appalling that they don't care about people safety when this boat is not handicap accessible they ran out of food no chips no food it was ridiculous I seen people be over-served alcohol and drunk staggering all over the boat I wish I could say one thing good about my trip but it was lousy experience I'll never go again
Very horrible experience, me and my husband attended the boat last week! I like slots but play a little blackjack, my husband plays blackjack! We're from New Jersey, well the pictures of the slot winners are few and are probably over the last 20 years. Worst ive ever seen was a young man get taken advantage of on the blackjack table, he stated he sat there to play no mid shoe entry witch is what was advertised on the table. I seen favoritism to let others entry his shoe as he was in the middle of one! He told the pit boss, and the pit boss was very unprofessional didn't care that the rules were broken on this young man! I really felt sorry for him, they told him He was wrong when he was right. well me and my husband won't be going back there!!!
DON'T DO IT!!!
Thinking about trying this place for over a year and asking locals about it. Against the negative comments I received, most second hand, I visited this casino anyway. BIG MISTAKE! I am a seasoned gambler. First of all the boat is MUCH smaller than I imagined, the same length as the ferry boat that took me out there. Everything about the place is run down, in disrepair and filthy. The dealers seemed nice enough, the captains handled the boats great. The staff obviously don't make a lot of money but everyone was polite enough and I tried to tip generously to brighten their day. Some of them didn't seem too pleased to be there or were over worked, but they tried, I doubt they get treated very well. The table games seems legit, but I don't know about the slots. This place was NOT fun. The table limits were so low a real gambler cannot bet properly. Roulette $10 max per number, $50 mac on the 2:1's, $5 table minimum. They don't even offer marked chips so if you want to gamble with anything other than $1 you are limited to one each player using value $25 or $5 chips on the inside. Blackjack also had low limits with a $100 max bet. They seem to cater to people that really don't know how to gamble and most of the people coming off the boat were complaining of loosing their entire bankroll, which was $50 or $100 and less, which shows what type of people this place attracts. Found one $1 slot machine, the rest all penny to 25 cents, didn't even bother. I am not a gambling snob, but this place is not glamorous, exciting or fun and if the upkeep of the vessel is anything like the looks of the casino itself, probably not even safe. Unlike a real casino this place seems to take advantage of the uneducated or inexperienced gamblers with small bankrolls that are almost guaranteed to go home with less than they came with. In summary, disappointed is an understatement, avoid this place.
Suncruz is no longer what it use to be. They took a good thing and ruined it.They got rid of the big casino boat and replaced it with a tiny, old and outdated, dirty boat. There's maybe 50-60 machines and half of them are broken, along with the ATM. They charge for drinks and food now too. Employees look miserable and act like they are being held against their will. I tried speaking to one the employees about all the changes and she mumbled something about a management change. The only positive things I can say about my recent experience is that the liquor and beer selection (because they make money off of the sales now) and Entertainer are a lot better than before. They should change their business to a booze cruise that offers a few slot machines instead of a casino cruise that offers booze. When almost half of the whole 50 slot machines they have are broken and only one BJ table open, it makes you wonder why they call it a casino to begin with.
went on boat sunday 7/7/13 .3.30 shuttle. We were supposed to return on the 8pm shuttle, but to our surprise the shuttle didn't show up. When we asked the rude staff where the shuttle is not one of them knew anything. We waited almost an hour before someone came on the intercom to inform us the machines would be shutting down because we had to go meet the shuttle. Still no one knew what was going on. well the big boat circled around for about 45 minutes and shuttle finally arrived. Meanwhile people were getting calls from relatives waiting for them at the doc since 9pm It is now 11pm. We still never found out why we were stuck on that boat for almost 3 hours after we were supposed to be back in port. Will never go on this boat again, it is no fun not knowing if you will ever see land again.