Review Detail

2.8 33
Florida 10227
Stay Away!
(Updated: February 01, 2015)
Overall rating
 
1.8
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
4.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
I took my third trip with Sun Cruz on Jan. 22, 2015 and it will be my last!! They now have a “new” Casino boat. The boat is small, cramped and has a horrible choice of slot machines. You can’t even walk down the aisle without bumping into another person. People with walkers are doomed on this casino boat. Match play, early week promotions (web site still shows they have the promotions) and a free sandwich no longer exist with the boarding fee. Cashing in tickets prior to the return trip is absurd. No line can be formed and you are literally shoulder-to-shoulder with guests trying to go back downstairs. I talked with several people and none said they would ever come back. They also said that they would fight the horrible traffic in Tampa to go to another casino. I e-mailed SunCruz voicing my opinion and they never responded. Not a great way to run a business. Word of mouth advertising is the best (and worst) in my opinion. Ownership made a HUGE mistake by not renovating the old boat in lieu of purchasing this new one.
JM
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