Seminole Hard Rock Hotel & Casino – Tampa

Review Detail

1.8 237
Horrible
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Went for years every weekend. Stopped going cold turkey a few months ago. Why? The comps stopped. Every month, I looked forward to going online to check what comps I have for the month. Used to be meal vouchers, usually 50 bucks free play on average, along with some mystery free play days. It all just stopped even though I was spending just as much money as before. Last 4 months, my comps for the month are empty, not one dollar free play. Oh, excuse me, I am offered a slot tournament. Now, a slot tournament at the Tampa Hard Rock consists of getting there a few hours early, and playing for a few hours, then hoping your name is called to play in the tournament. By then, you've spent hundreds of dollars because nothing pays out only to not have your name called. I've questioned this at the players club, and they only say the THR uses a calculation to determine your free play every month. Sorry, bullshit. Unless I get as much as 20 cheesy dollars free play again, I will never go back. Not like they care, they have no competition and are packed 24/7. Also only casino I've never left with money ahead unless I left before losing my entire bankroll.
R
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