I have wasted enough money at Hardrock Tampa to have a Elite wildcard. A couple of weeks ago while at casino I was unable to download freeplay from my wildcard so I went to the players club. They had me reset my password and update my information. Last week I tried to check comp dollars and free play using internet but was unable to log in. I called and was told that I would have to go back to the casino and visit players club again. After trying to have issue fixed with three different people I realized that really don’t care if you are satisfied or not.