Avoid This Casino At All Costs! Casino payouts hav
Amenities or Hotel
Food & Drink
First I will say that the rooms are nice and the hotel portion is above average. However, the casino is a very different story. I have been going to this casino for 7 years and in the beginning things were good. I did have several losses but this is understandable as it is a casino. I am not a sore loser. I completely understand the risks and am ok with losses. However, a casino should be fair to its patrons and give every player a fair chance and encourage them to keep coming back. I am a mid level stakes player and am not a low stakes player. The last 9 times I have went I have lost a total of $5,000 and out of the $5,000 played the largest win was $180.00! The casino has severely tightened all of their slots and I would not recommend anyone to go to this casino. Also, when the players club card is inserted wins are limited even more so. In my gambling experience with this casino I have played through over $300,000. I brought this to the attention to the management of player relations. A casino rep said to come in and meet with him and he would see what he could do for me. I came in and lost another $460.00 when the representative came to meet me in the casino. I explained my level of play and my frustration with the way that the machines have been severely tightened in the last 6 months-1 year. He then stated he would not comp anything unless I played and lost another $2,000 before the end of the night. He stated he may or may not be able to comp me $400-$500 in free play if this happens. If you want a fair shot and do not want to just throw your money away I would highly suggest going to some of the other local casinos that are regulated more stringently.
My husband and I lived in Indiana for 30 years so we went to all of the casinos in the Midwest (French Lick, Casino Aztar, in Peoria IL, etc), as well as to Las Vegas many times. We have NEVER lost $100 within 1 hour of being at a slot. Usually, I can play all night with $20 and can walk away with a little extra. Although we were pleasantly surprised with the restaurants, bars, and outside entertainment, we lasted only about 2 hours in the casino. To top that off, I asked for a glass of wine while playing which was $14 for a small glass of reisling (should have been $5 tops)! We would go back to this Hard Rock only for a concert and to eat or drink - never again to gamble! BTW, we stayed at the Hard Rock in Tampa for New Years and played until 4 AM there so that one is OK in our book.
Took wayyyy to long to figure this out. I've gone to this casino about every week for five months and only twice walked away with more than I came in. I have NEVER had a casino with such poor payouts on slots!!! (My list includes Trump & one other on Atlantic City Boardwalk; NYNY, Ballys, Caesars, Planet Hollywood, Luxor, LV Hilton, Treasure Island/TI, Stratosphere, Palms & a couple downtown in Vegas; Mountaineer in WV; a floating casino on the Mississippi; Route 66, Sandia, & Hard Rock in Albuquerque.) I go with anywhere from $50 to $100 and this place is the absolute WORST with machines that pay. To add "insult to injury", their Players Club is STINGY beyond belief!! In 7 months, I've received $30 in free play TOTAL (on the flip side, Sandia in Albuquerque ALWAYS gave me anywhere from $5 to $30 in free play weekly and the machines would keep you playing or actually pay off!). And you need the VERY best in luck getting a cocktail waitress to get you a drink (even a Pepsi). I've played over two hours numerous times and didn't get a lousy glass of water! This place BITES beyond belief! I noted that one one occasion where they promoted a Monday drawing hourly (St. Patrick's Day of all days!) that they failed to hold their advertised hourly drawing. IF Florida has a gaming commission, this place is in SERIOUS NEED of being investigated!! Today was my LAST day at playing here! On my way out I folded up my worthless Player's Club card and threw it away. I should note that I had emailed the casino three times complaining about the lack of drinks/servers, lack of holding advertised contests, and how dang cold the place was, and they NEVER responded even once! They simply do NOT care or treat customers well. If you even THINK about going here, I'd suggest you simply find a homeless beggar at an off ramp and hand them your money. You'll probably find it more enjoyable than going to the WORST CASINO EVER!! Don't believe me? See for yourself. (Also read other reports) I'm not kidding. I've been playing slots for 25 years and have never had ANY casino consistently pay out very little to nothing as this place! (One other side note, the "runner up" for worst casino would have to be Hard Rock (name now changed back to Isleta) in Albuquerque.. but not nearly as bad as this Hard Rock. Florida casinos are the worst I've been to... period. And this Hard Rock is the worst I've been in the entire U.S. (probably been to about 25 to 30 U.S. casinos and 4 in Spain).
STAY AWAY from this money pit!!! I hear nothing but complaints from this awful place. Years ago I could go there and spend 5-6 hours with 100 to 150 dollars, and I know you shouldn't expect to make a living playing slots, but I enjoy the atmosphere even if I lost at the end of the night. Go there now and 100 dollars might last you 20 minutes. The machines are so tight and predictable that its just wrong for management to fleece its patrons. Don't understand why this place has not been investigated by the state. Shut them down!!!!!!!!!!!!!!
Purchased 2 rooms, neither ready until after 3 o'clock. Construction crews were working on the floor above me every day and The crews outside working there machinery that started up at 6 AM every morning.Construction in the downstairs lobby made it very difficult to enjoy the casino, bar, and restaurants. I had no idea that smoking was permitted on this property nor did they have a non-smoking area for gaming so I was able to breath cigarette/cigar smoke for three days. Upon arrival to the hotel and looking out my room window I found that the pool was completely drained and unavailable for use . That's kind of a huge thing when you're at a South Florida resort and you do not have a pool to go to or relax around. Played the tables for 4 to 6 hours a day and received $ 2.53 on my players card , and yes I play $25 minimum hands. NO craps table the roulette table and no sports gaming, also very disappointing. Dealers couldn't care if you here ther or not.
All in all for the price I paid for the rooms the amount of amenities I received the comps I received, this hotel offers no reason for me to return.