My wife and I frequented Brighton almost since it's onset. Back then, slots machine winnings were frequent and moderately large. Since a management change a few years ago, the slot machine winnings have become few and far between. They seem to favor large jackpots in deference to smaller ones so that they can advertise them to the general public. Needless to say, we frequent Brighton less and less. In fact, we may not return at all since other casinos offer more favorable odds.
This is a review of the last few years going here about once a quarter. I say I'll never go back cause it gets worse every time. Tommy in restaurant is good but no one else speaks or seems like they want to be there. Food is just OK. Slots are terrible you will drop a couple hundred and will not have won more than 20 bucks. Don't expect to get a drink either unless you go get it yourself, they either never come by or come by once because they never have enough drink help.
Horrible experience. Bad customer service. Comps we terrible after dropping $1100 to $1200 in 2 hours. Slots were so tight, couldnt hit ANYTHING at all.. Still had to pay $4.50 towards a rueben and coke, and it was like pulling teeth to even get served,,, AND I WAS THE ONLY CUSTOMER AT 02:00am. I will never go back.
I noticed that most of the reviews were over 2-5 yrs ago. Things have changed since then, I am a travel nurse and when in the area I visit the casino....but it sure has gone down hill in the past few years....the slots are so tight that it is almost impossible to get free spins and as far as a jackpot goes....in the last 3 months that I have been there.....NO ONE!!! has gotten a jackpot....in that time most often as not I have lost everything within less than a hour....I visit other casinos and usually at least come away with a little for my time. In three months I have only been asked if I needed anything to drink 3-4 times.....and then it takes forever for them to bring it. They need to get someone in there to run it who cares....and please do something about the smoke!!!
New ventilation system my ass!!! The casino advertises that they put a state of the art ventilation system in. This is a complete lie. It’s just as smoky in there as it was before. I feel bad for all the non smoking employees that work there. I’m surprised none of them have lung cancer. The general manager of this place should be ashamed of himself. He doesn’t even care enough about his customers or employees to have an adequate ventilation system installed. Speaking of the general manager, you rarely see him around. When you do see him all he is doing is eating. He’s never at any of the events or seems to have any involvement with the casino at all. You would think that he would take a little more pride in running a restaurant that is named after his father. The restaurant is almost always out of something. The other week they were out of pepsi, hamburger buns, lettuce, to go boxes, popcorn, and large cups. That is ridiculous. You would think that someone would be fired over something like that but apparently not because it has been like this on several trips I’ve made there. Oh and don’t go at night because there is no restaurant supervisor on duty so the cocktail servers never walk around to offer drinks because they're always outside smoking. I placed an order 1 night went to check on it 30 minutes later and couldn’t find anyone in the restaurant to help me. I was told by another employee that they were probably around back smoking and sure enough that’s where they were when I walked around the building. It seems like they have 3 supervisors during the day so why not make one work at night to keep an eye on things. Wouldn’t that make sense? This place is a joke. I've witnessed the one restaurant supervisor yelling and cursing at his employees right in the dinning room for not bring all of my food out at the same time when i specifically asked the waitress to bring our food out as it became ready to insure our food was hot. I've learned to ask for that because if you don't everything will be cold. Now onto the slot department. The slot machines are not maintained well. A lot them have doors that randomly trigger as being open which require a tech to be called and when they arrive all they do is bang on the door. Then 5 minutes later the machine does it again and I have to wait another ten minutes for a tech to arrive to bang on the door again. What kind of techs do that? You would think they would try to fix whatever is wrong. No they just beat on it like they're fonzy from happy days. If you hit a jackpot sometimes it takes forever to get paid. I’ve waited upwards of 45 minutes to be paid my jackpot. I’ve went upwards of ten minutes before without my jackpot even being recognized. Thank god there are security officers that walk the floor or else I might still be sitting there now what for a slot clerk to arrive. The players club is ok but my complaint with them is that they never walk the floor to help you. If I need a new players club card I have to go to the players club they don’t walk around and approach and ask if you need a new card. And that brings me to my next complaint. You can never get your card to work in the slot machines. You have to have an employee do it for you because they have a special way of doing it. I assume this is the slot departments fault. 90% of the things where you put your players club card in have 1 problem or another. Whether it’s the keypad or the touch screen, one or the other most likely has a problem or don’t work. Some of them are completely black and don’t even show your points. This place is like a run down shack. The person in charge of the slot department should be ashamed. If you ever have a dispute with the slot machine and ask to speak with a supervisor they always think they are right and never believe you. When you ask to speak to a manager or someone above them they always say that they're the person in charge. Where are the gaming regulators? Why won’t they let me talk to them? I don’t have any of these problems at the Seminole’s other properties. I’ve spoken my peace and I hope someone within the tribe reads this and makes some changes before this place goes under. The Seminoles are great people and I highly respect them. I don’t understand why they let this property be run like this. It's completely different than all their other properties regarding the way business is conducted. You guys need to hire some staff from Hollywood and send them to brighton to get them guys up to par. They don’t know what they're doing.