Review Detail

3.1 7
Colorado 4077
Some GREAT! Some areas disappointing. Have never w
Overall rating
 
3.9
Slots
 
2.0
Table Games
 
4.0
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
3.0
This newly constructed Hotel & Casino is a "10" as far as rooms, parking and slot machine variety. The staff seems to have newly instilled great customer service attitude. They seem genuine in their treatment to guests. Courtesy has improved substantially since the first review of this casino. The waitresses at all the food areas are the BEST. They work hard to please. The quality of the food leaves a LOT to be desired. I actually was served a lobster that was the same size as a pack of Equal sweetener. I am NOT exaggerating! I didn't know you could even buy lobsters that size. I've had shrimp 5 times the size of their lobsters. I've ordered the fried fish twice and the amount of grease / oil was enough to lubricate my car's differential.

The slot machines seem to be EXTREMELY TIGHT. I have been playing there since their opening and take approximately $2,000. with me each time. I have NEVER come back with a dollar. The highest amount of cash that I've ever had at one time there was always LOWER than the amount I came with. I tend to play only the $1.00 - $10.00 machines, Unfortunately the highest slot bet is $10.00 as of August 2010. I use my players card with every bet. They KNOW how much I spend. The "comp system" is a genuine insult compared to our offers from Las Vegas casinos. The HIGHEST cash incentive to return was $20.00. They don't seem to have a CLUE on how to treat people that bring more than $50.00 to gamble with. I have in front of me an offer of $3,000.00 in FREE PLAY from two Vegas casinos. I also have a $5.00 free cash coupon from Sky Ute Casino. Unbelievable!

The only PLUS this casino has for me is the fact that they are one hour away and Vegas takes a day to get there. The Rose Bistro makes incredible sandwiches and desserts. Too bad they are only open on a rotating basis. The room "Cleaning Staff" are extremely aggressive. If you are not out of your room by 11:00 checkout time they often will stand directly outside of your door until you leave. Even if you have been authorized a late checkout they obviously are not notified of this fact and make a guest feel uncomfortable that we are still not out of the room. All taken into consideration, it IS a worthwhile place to visit and gamble at otherwise I would not go.

But if you want to actually WIN something Vegas might be the place to go. At Vegas casinos you hear the "Jackpot Jingle" quite often. However at Sky Ute Casino it is a rarity. They announce over the pa system "jackpots" of $500.00 to $1,000.00 perhaps every few hours. I've NEVER heard an announcement over $2,000.

The rooms are BEAUTIFUL!! They are super well furnished for a small casino. They certainly are not a Skyloft at the MGM but still are very pleasing. I hope this gives an honest and accurate picture of the Sky Ute Casino.
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