Review Detail

California 1931
Our stay
(Updated: May 24, 2016)
Overall rating 
 
2.2
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
My husband an I stayed at your hotel  5/21/25.  We had a couples message which was wonderful. Our son reserved us a king size room for Mother's Day instead we were put in a double queen. It was room 204 the air conditioning was so loud we had to turn it of to be able to sleep. I tried ordering a pina colada 4 different times an only received 1 drink.  Your main bar said they didn't have the ingredients, I went to your cafe and was able to get a drink. While eating at elements I ordered another drink and was brought 1 with tequila in it, totally wrong. I sent it back and when our waitress returned she apologized because again they couldn't make it, no ingredients again. I found it very disappointed a casino your size can't make a rather common drink at both your bars and restaurant.  I hope this email helps you serve your customers better and for them to actually receive the rooms they reserved. Thanks
SW
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