Review Detail

Arizona 2138
Bad customer relations
(Updated: January 24, 2011)
Overall rating 
Table Games 
Customer Service 
Player's Club 
Gaming Atmosphere 
Amenities or Hotel 
Food & Drink 
I am a gold member with Gila River, but I am about to go less than that. I will be exercising my rights as a customer. I have been playing for awhile now. I play about the same amount every month. I have been receiving benefits in terms of free tickets to sporting events and concerts. All of a sudden I am not eligible for those benefits. Gila River told me they changed the rules and now I have to play more to receive those same benefits. I keep track of how much I play and I know I have an average already. I cannot believe that Gila River changed the rules without notifying anyone. I have asked other members and no one knew about the changes. I will no longer be going to any of the Gila River Casinos. This is very poor customer relations. No wonder the Gila River Tribe is such a strong opponent of the Proposed Glendale Casino on 91st Avenue and Glendale. With such poor customer relations, they surely will lose many customers being that close to Sun City.
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February 11, 2011
Alfredo, Sorry to hear you are disappointed with our Players Club changes. Please call Janella at 520-550-1245. She would love to help provide further clarification. We appreciate your input.
Vee Quiva Casino
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