Review Detail

Arizona 2138
Bad customer relations
(Updated: January 24, 2011)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0
I am a gold member with Gila River, but I am about to go less than that. I will be exercising my rights as a customer. I have been playing for awhile now. I play about the same amount every month. I have been receiving benefits in terms of free tickets to sporting events and concerts. All of a sudden I am not eligible for those benefits. Gila River told me they changed the rules and now I have to play more to receive those same benefits. I keep track of how much I play and I know I have an average already. I cannot believe that Gila River changed the rules without notifying anyone. I have asked other members and no one knew about the changes. I will no longer be going to any of the Gila River Casinos. This is very poor customer relations. No wonder the Gila River Tribe is such a strong opponent of the Proposed Glendale Casino on 91st Avenue and Glendale. With such poor customer relations, they surely will lose many customers being that close to Sun City.
A
Was this review helpful to you? 6 3

Comments

1 results - showing 1 - 1
Ordering
February 11, 2011
Alfredo, Sorry to hear you are disappointed with our Players Club changes. Please call Janella at 520-550-1245. She would love to help provide further clarification. We appreciate your input.
VQ
Vee Quiva Casino
1 results - showing 1 - 1
 

American Casino Guide Book