Desert Diamond Hotel & Casino - Tucson

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2.3 (7)
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7 reviews

 
(1)
4 stars
 
(0)
 
(1)
 
(3)
 
(2)
Overall rating 
 
2.3
Slots 
 
2.3  (7)
Table Games 
 
1.5  (4)
Customer Service 
 
2.3  (7)
Player's Club 
 
2.9  (7)
Gaming Atmosphere 
 
2.2  (7)
Amenities or Hotel 
 
2.4  (5)
Food & Drink 
 
2.4  (7)
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Slots
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Customer Service
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Why Don't They Listen to the Customer
Overall rating 
 
3.2
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0


I attend the Desert Diamond Casino on Nogales Hwy on a regular basis. The Atmosphere is okay but seems to being going downhill. Customers have constantly inquired about increasing the availability of slot machines that have the most interest. These suggestions seem to go unanswered for some reason.



There are customers waiting for certain machines constantly and other less popular machines go unplayed. This does not make sense to me. You would think a casino would want to supply the customer with the machines they like to play or they will go elsewhere. Not the case at the Desert Diamond. I have talked with several other customers who have expressed the same concern, with no answer, so this is not just from one patron.



I am also feeling that the Casino is not that interested in the Customer in general. I state this fact by the ever increasing lack of Customer service. Drink and service personal are getting harder and harder to find when it comes to general emenities a patron may desire. You may sit for hours without ever seeing a drink person.



I do not want to make it appear that everything is negative at this Casino. The food in general is very good and affordable. The service personnel that I do have the opportunity to interact with are nice.



With such a fabulous location it is a shame that the people in charge don't take Customer Service to the next level.....



?

L
Comments (0) | Was this review helpful to you? 5 3
What a joke!
(Updated: June 17, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
These are the tightest machines in Tucson! I have been to this casino numerous times and walked in with $1500 and left within 45 minutes after losing it all and winning not one red cent!

The high limit corner is crap! I have a feeling that theses machines are set at the 80% payout, which is the lowest they will pay.

Stay away!!
J
Comments (1) | Was this review helpful to you? 2 0
Slots Fairly Loose with Bonuses
Overall rating 
 
4.5
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Moderate on the slot payoffs with many bonuses. Machines considers a ‘Good’ payoff to be $14-$25 dollars on a $2 bet. Coin flips equal about $40-$70 for a $3 bet. Oriental machines were quite tight, unlike the standard slots [such as Buffalo, Secret Gardens, and Stinkin’ Rich]. In fact, Big Bang Theory slot was consistently hitting on the $3-$5 bet for bonuses and high payoffs. Casino personnel extremely courteous, helpful, and friendly. Table games were $5 before 7:00 pm, then go to $10. Didn’t play any table games as all were full. Keno and Bingo were available, while there wasn’t any craps or roulette [not even the slot versions]. Casino is smoky and doesn’t offer comp drinks. Adult beverages are reasonably priced with $4 for a mixed drink, $3 for beer and wine. Hotel is excellent – clean throughout, immaculate and large rooms, comfortable beds, manicured grounds, plenty of parking, excellent pool facility, and exceptional service. Will definitely stay here again when in Tucson. Food at the buffet was fair, because of the limited items. Summary: Great place to stay, solid restaurant; Slots fairly loose for bonuses. 
G
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Cleaned up some
(Updated: April 09, 2012)
Overall rating 
 
2.4
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Table games and Amenities or hotel 1's because did not use.

They have cleaned up this casino some and are heading in the right direction. Smoke not bad at all. Still there but not bad. Keep it up guys and it will be a complete pleasure to go there. Slots still tight.
B
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Watch Your Back
(Updated: February 10, 2012)
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
I've often thought that Border Patrol should just set up a check point by this casino entrance. Territorial and guarded players hover over their machines like vultures on the prey. The place is always packed and smokey. One lady smoker told me that a non-smoker has no business in a casino and that I should leave after I fanned the smoke that she blew in my face. People are not friendly here and I was nearly attacked in the parking lot. I see more patrols now, however. The staff is courteous and busy and the quick food is okay, along with being discounted with your card. I prefer to go to the casino down the road for less smoke and nicer atmosphere and friendlier and less hostile guests but the slots are a bit looser here--not always, they can be tight, too.
S
Comments (0) | Was this review helpful to you? 2 2
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