Wind Creek Casino & Hotel – Atmore

Wind Creek Casino & Hotel - Atmore

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2.4 (30)
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30 reviews
 
7%
 
17%
 
23%
 
30%
 
23%
Overall rating
 
2.4
Slots
 
1.9(30)
Table Games
 
1.7(14)
Customer Service
 
2.4(30)
Player's Club
 
2.4(30)
Gaming Atmosphere
 
2.5(30)
Amenities or Hotel
 
3.4(23)
Food & Drink
 
2.7(30)
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31 results - showing 1 - 5
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Ordering
Ditto
(Updated: February 26, 2012)
Overall rating
 
2.9
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
4.0
Food & Drink
 
3.0
Ditto everyone else here, mostly. The hotel is ok and the atmosphere is as well. But keep your money tucked away and if gambling is your thing, keep driving west about another 2 hours and go to Biloxi. Much better chance and odds with your money there. The wumpum keep takin money from pale skin at Wind Creek.
CH
Comments (0) | Was this review helpful? 15 0
Casino Has Poor Payouts For Me
(Updated: May 27, 2014)
Overall rating
 
2.6
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
Complete joke of a casino when it comes to payouts. I've given this place numerous tries, not just once but the payback % has to be the lowest in any casino I've ever been to. The payouts are consistently poor. I'd recommend this casino as a last resort option or a great place to go if you like donating your money.
CH
Comments (0) | Was this review helpful? 16 4
Don't go...machines don't pay out to keep playing.
(Updated: August 21, 2013)
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
5.0
Food & Drink
 
2.0
Don't go to Wind Creek Casino...you won't win here and the place is extremely depressing. You'll show up and you won't see a single person win. The highest payout on the machines are only 1200-1500 dollars and that's for the biggest jackpot available! I decided to go here instead of the extra 1 1/2 to biloxi and man I should've kept on driving to biloxi. The first time I went to Atmore I lost 400 in less than 2 hours! I couldn't believe it. I went back the second time because I figured it was just bad luck and I lost 300 within 2 hours...I left. I went back about 3 years later and I lost 200 within 1 hour and thats the last time for me. I tried eating at the cafe and the service totally sucks. They'll sit you down and won't come back to take your order. The second time I went they set me down, took my order and took 30 minutes for a 15 dollar hamburger. The third time I had the buffet and it was ok...nothing like biloxi. If you want to go to waste money and see a lot of depressed people that don't smile or make any noise from winning...go to Atmore. I will never gamble on a Indian Reservation ever again.
D
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House has ridiculous advantage!
(Updated: March 05, 2012)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This casino has class 2 slot machines and are not regulated by the federal government, this means that the payout percentage is only determined in-house and regulated only by the organization/tribe. Their games at certain times seem to payout 20 percent meaning put a hundred in a machine and win 20 dollars.Put 500 into a machine and it might only payout a hundred dollars.Ive been a club member for awhile and this is not just based on personal experience but everyone else I know that refuses to go there.You cannot have an enjoyable experience with that kind of house advantage.I realize the house has the advantage and you will walk away losing some of the time.However there payouts are so ridiculous that you cant really have an enjoyable experience.Avoid the games!However there accommodations are great from what I hear, just dont gamble.
R
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Wind Creek - Something in the Air - Your Money!
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
5.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
4.0
Food & Drink
 
3.0


I had visited the casino prior to the grand opening to the public as part of a test group and was surprised/disappointed at how things were today.? First I don't think they were prepared for the crowd. Since there were so many disappointments I decided to write them out by each one and then I will list the positives.



Members Club - The lines for the Members Club were extremely long (the entire day and night).? It was a long process to get the card.? Then when you used your card the pin didn't work (computer error) and points weren't being applied properly.? I would have gone to Member services to complain or get help but that would have required me to stand in line for an hour.?



Slots (Payouts)- First I want to say that the payout for these machines today was pitiful.? I am disappointed that a week earlier before the "grand opening" the machines were hitting large jackpots such as 20k, 50k and etc...several people I know including my husband won at least a couple of thousand dollars.? Well here we are a week later and the highest jackpot won was barely 5k.? There were a couple of others that won 2k but not many.? The machines just were not hitting ..period.? I realize that you are gambling and can lose money but seriously there was a marked difference in the payouts.? The payouts on these machines seem to be around 85% instead of where most machines pay 95%- 98%.





The second slot issue was that the machines would not accept the cash payout slips.? When you would insert them in another machine they would read as unavailable.? This was only complicated by the fact the cashout machines were very few and most were broken.? I personally stood in line for 45 minutes waiting for a technician to come and fix the machine (took them maybe two minutes).? My only other option would have been to go the cashier and the lines were ridiculous.? Everyone I spoke too said they would not come back if they paid like this and most had lost all their money.? I realize a casino has to make money BUT payouts as pitiful as this and how infrequent they occurred will keep most people away.? I too lost out today...would have been glad to just break even.



Buffet - The good thing is that we were given a free buffet.? The bad news was that again the lines were long. ..like almost out the door long.? I waited in line for an hour to eat.? But the food was good and it was a nice variety.? I can not comment on the other restaurants.



Customer Service - There were a lot of customer service walking around and if you needed help they did go the extra mile to help you.? My only complaint would be when a machine broke, you had to hunt them down.? You also had to hunt down the waitresses too.? You do get free drinks while you are playing so I believe that is a positive (although drinking and gambling are a sure way to lose money).?



The hotel is very attractive.? I am excited to see what the rooms look like.? The only reason (at this time) that I am going back is because I have comp rooms and free play money.? Other than that I probably would be going to another casino for better pay back.? I truly hope that maybe this was a first day extreme that all these problems can get taken care of.? ?



Payout Slips - There was a computer error and the payout slips were being read as invalid when you tried to use them in another machine.? So unless you wanted to stand in line at the Cashier area for probably an hour you had to put more cash in the machine or go to the cash out machines.? The only problem with that was also the long lines and then some of the machines were broke.? I personally stood in line for 45 minutes waiting for a technician to come fix the machine (took maybe a minute)

J
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